We will do everything possible to ensure you have an enjoyable time! If for any reason you are not pleased with our service we will offer you up to 50% refund if you contact us directly after the tour. We offer exceptional customer service in Israel and we are pleased to backup our commitment with this money-back promise!
What Information Do We Collect?
Cookies, and How We Use Them
How We Use Your Personal Information
We use your personal information in the following ways:
To provide you with the information you request about our products
To send you email marketing messages and information for which you have specifically subscribed
To fulfil your bookings
To confirm your purchases
To ensure you are correctly billed
To measure and track demographic details about our customers
To target content on our website to more closely match your interests
If you make a purchase on our website, we may also send you information about new products, or ask your opinion about our website, etc., so that we may improve our service to you and other consumers. If you do not want GuidedToursIsrael to contact you in the future, please let us know by sending an email to our Privacy Officer at [email protected]. If you subscribe to any of our email marketing messages, we will use your personal information to send you the information you requested. You will always have the option to unsubscribe by sending an email to [email protected], by logging into your account - if you've created one - and updating your email subscription preferences, or by following the link at the bottom of each email marketing message we send you.
New - as of June 2014 - we only offer our tours directly on this website and no other tours of any other operator.
Email Communications You Can Expect to Receive from GuidedToursIsrael
If you opt-in to receive communications from us, you will receive information we believe that will be of use and interest to you. For example: We will keep you informed about GuidedToursIsrael deals, destination and product news, sweepstakes, programs, etc., and other special promotions that we believe that you will find valuable. We will keep you updated about important site functionality changes. As a subscriber to our email marketing communications, you will occasionally receive e-mail updates from us about product and destination sales in your area, special offers and new GuidedToursIsrael Services and other noteworthy items. We believe that you will find GuidedToursIsrael updates interesting and informative. With the exception of emails confirming registration, emails that include GuidedToursIsrael account information, and emails relating directly to a booking made on our website, GuidedToursIsrael will not send any emails unless you elect to receive email communications from us. Please note that emails related to your registration and transactions include emails to allow you to review your booking and tour experiences with us, administrative messages, and surveys related to either your account or to your transactions. If you are no longer interested in receiving email marketing communications from GuidedToursIsrael, you have several choices for opting out of future mailings: You may unsubscribe at any time by following the directions and link included in each email marketing message we send. When you register as a member, you may click on "My Account" at the top of any page of our website and update your "Account Settings" You may email [email protected] and request to be unsubscribed by including your name, email address, and the words "unsubscribe" in the subject or message body.
Our Distribution Partners and Suppliers
Our Security and Storage Measures
At GuidedToursIsrael we are committed to maintaining the integrity and security of your personal information. We use industry-standard encryption protocols when receiving and transferring your personal information. In fact, when you send personal information to us over the Internet, we first require that a "secure session" be established using Secure Socket Layer (SSL). However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. GuidedToursIsrael will not be held responsible for events arising from unauthorized access to your personal information. GuidedToursIsrael will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then investigate whether the security breach was related to the data transmissions from or to GuidedToursIsrael and let you know what steps can be taken and have been taken to rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required. Please note: we do not store your financial details. In the case that we obtain your financial details over the phone, we do NOT keep these details for future reference in any way. All financial information is physically shredded through a Fellowes SB-89C shredding machine.
Further Information About Privacy Laws
There is no single global entity that regulates personal information online. Instead, GuidedToursIsrael has made a conscious choice to follow the privacy guidelines as established by law in the major markets where we operate and where we have offices.